Shipping Policy

At That Pool Shop we strive to provide reliable and efficient shipping services to ensure that your pool supplies are delivered to your doorstep in a timely manner. Please read the following shipping policy to understand the details of our shipping methods, rates, and delivery options.

  1. Free Shipping for Metro Areas around Australia: We offer free shipping for orders above $79 to postcodes in metro areas. This includes major cities and their surrounding suburbs. For eligible orders, the shipping fee will be automatically waived during the checkout process.

  2. Trusted Carriers: We work with reputable carriers to handle the delivery of your pool products. Our shipping partners include Australia Post, Aramex, Sendle, and Uber. These carriers have extensive networks and provide reliable service to ensure your package arrives safely.

  3. Free Same Day Delivery in Metro Adelaide during summer: For our customers in metro Adelaide, we offer free same day delivery for orders over $120. This ensures that you receive your pool supplies promptly and can enjoy your pool without delay. Please note that this service is available only for eligible orders and is subject to the availability of delivery slots.

  4. Remote Areas and Exclusions: Certain postcodes are located in remote areas where shipping can be challenging. Unfortunately, free shipping cannot be provided. If your order falls within these postcodes, additional shipping charges may apply. During the checkout process, you will be notified of any applicable shipping fees before finalising your purchase.

  5. Shipping Options and Rates: We offer a range of shipping options to suit your needs. Below is a table outlining the available shipping methods, estimated delivery times, and associated rates:

Shipping Method Delivery Time Rate
Standard 5-7 business days From $9.70
Express 2-3 business days From $12.70
Same Day in Adelaide* Same day for orders made before 2pm. Free (for orders over $120)

*Same day delivery is available only for eligible orders in metro Adelaide during summer.

Please note that delivery times are estimates and may vary depending on factors beyond our control, such as weather conditions or carrier delays. We strive to process and dispatch orders promptly to minimise any potential delays.

  1. Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your shipment and estimate the delivery date.

  2. Order Processing Time: We make every effort to process and dispatch your order as quickly as possible. Orders are typically processed within 1-2 business days. Please note that during peak seasons or promotional periods, order processing times may be slightly longer. You will receive an email notification once your order has been shipped.

  3. International Shipping: Currently, we only offer shipping within Australia. We do not provide international shipping options.

If you have any further questions or concerns about our shipping policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience at That Pool Shop is enjoyable and hassle-free.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website for the latest information.